Job Details
Company: One Inc
Category: Entry Level
Location: Remote
Remote: 100% Remote
Job Type: Full-Time
Salary: $21.00 per hour
Job Overview
One Inc is hiring a Customer Service Representative I to support customers, policyholders, service providers, and insurance adjusters with claim payment inquiries and account-related questions. This role combines customer service and basic technical support responsibilities, helping customers navigate payment processes and resolve issues through phone, email, chat, and other communication channels.
This is an excellent opportunity for individuals looking to build experience in customer service, technical support, and the insurance technology industry. Successful candidates will be detail-oriented, customer-focused, and committed to delivering exceptional service while working in a remote environment.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and other channels
- Assist customers with claim payment questions and account support
- Troubleshoot basic customer issues and guide users through setup processes
- Resolve complaints and de-escalate customer concerns
- Escalate complex issues to team leads or internal departments when necessary
- Maintain accurate records of customer interactions and transactions
- Collaborate with colleagues to ensure timely issue resolution
- Provide feedback to improve customer service processes and efficiency
- Deliver professional support while maintaining customer satisfaction
Qualifications
- Associate degree or 2+ years of relevant experience
- Previous call center experience
- Prior remote work experience
- Strong customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Strong organizational and problem-solving skills
- Proficiency with computer systems and software applications
- Experience with Microsoft Word, Excel, and Outlook preferred
- Insurance or payment processing experience preferred
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Competitive hourly pay
- Remote work flexibility
- Career growth and advancement opportunities
- Professional development support
- Work-life balance focused culture
Why This Remote Job Stands Out
This role offers a blend of customer service and technical support experience within the growing insurance technology industry. Employees gain valuable experience supporting payment platforms used by major insurance carriers while working remotely. The position also provides opportunities for career advancement, professional development, and exposure to both customer success and technical support functions.
Apply Now
Apply directly through One Inc’s career page while the position remains open.
Disclaimer
Job information is believed to be accurate at the time of posting but may change. Always verify details directly with the employer before applying.