Job Details
Company: TeamViewer
Category: Management
Location: Remote
Remote: 100% Remote
Job Type: Full-Time
Salary: Not Listed
Job Overview
TeamViewer is seeking a Global Head of Customer Support to lead and scale its worldwide support organization across Enterprise, SMB, and consumer customers. This executive leadership role is responsible for driving global support strategy, operational excellence, customer satisfaction, and the modernization of support operations through automation and AI.
The ideal candidate will have extensive experience leading large-scale SaaS support organizations and a proven track record of improving customer experience, operational efficiency, and support performance. This position collaborates closely with Customer Success, Product, Engineering, Revenue Operations, and other business leaders to deliver a seamless post-sale customer experience.
Key Responsibilities
- Develop and execute a global customer support strategy
- Lead and scale multi-tier support teams across multiple regions
- Standardize support processes, tools, and operational practices globally
- Oversee support performance metrics, forecasting, and capacity planning
- Drive customer satisfaction, retention, and product adoption initiatives
- Implement AI, automation, and self-service solutions to improve efficiency
- Manage executive-level escalations and critical customer incidents
- Analyze support data and customer insights to improve products and services
- Partner with internal teams to reduce churn and optimize support operations
- Foster a customer-first, data-driven culture across global teams
Qualifications
- 10–15+ years of leadership experience in customer support or technical support
- Experience leading global SaaS support organizations at scale
- Proven success improving customer satisfaction and support performance metrics
- Strong background in operational standardization and process improvement
- Experience with support platforms, automation, and AI-driven support models
- Ability to lead large, globally distributed teams
- Strong strategic planning and organizational leadership skills
- Experience working in complex, cross-functional environments
Benefits
- Competitive compensation package
- Flexible paid time off and paid holidays
- 401(k) with employer matching
- Comprehensive health insurance coverage
- 100% employer-paid medical insurance
- Up to 12 weeks of parental leave
- Employer-paid life insurance
- Short-term and long-term disability coverage
- Quarterly team-building events and company meetings
- Career growth and leadership development opportunities
Why This Remote Job Stands Out
This is a high-impact executive leadership opportunity with a globally recognized technology company serving hundreds of thousands of customers worldwide. The role offers the chance to shape customer support strategy at scale, drive innovation through AI and automation, and lead a worldwide support organization. For experienced SaaS support leaders, it provides significant influence, strategic responsibility, and the opportunity to help define the future of customer experience within a rapidly evolving technology environment.
Apply Now
Apply directly through the employer’s career page while the position remains open.
Disclaimer
Job information is believed to be accurate at the time of posting but may change. Always verify details directly with the employer before applying.