Job Details
Company: Optum
Category: Entry Level
Location: Remote
Remote: 100% Remote
Job Type: Full-Time
Salary: $16.00–$29.00 per hour
Job Overview
Optum is hiring Customer Service Representatives to support patients and healthcare providers with prescription-related inquiries and pharmacy services. Representatives serve as a primary point of contact, helping customers track prescription orders, resolve delivery issues, answer benefit-related questions, and provide exceptional customer support.
This National Remote position offers the opportunity to work from home while supporting individuals navigating healthcare and pharmacy services. Successful candidates will be comfortable working in a fast-paced environment, handling multiple systems simultaneously, and providing compassionate assistance to callers.
Key Responsibilities
- Respond to inbound calls from patients and healthcare providers
- Assist with prescription status inquiries and order delivery concerns
- Research and resolve pharmacy and prescription-related issues
- Document customer interactions accurately within company systems
- Make outbound calls regarding prescription orders and payment issues when needed
- Navigate multiple databases and applications to locate information
- Communicate solutions clearly and professionally
- Maintain confidentiality and compliance with healthcare regulations
- Deliver exceptional customer service while meeting performance expectations
Qualifications
- High school diploma or GED
- Must be at least 18 years old
- Minimum of 6 months of customer service experience using phones and computers
- Familiarity with Microsoft Word, Excel, and Outlook
- Strong computer navigation and multitasking skills
- Ability to build rapport and communicate with empathy
- Strong listening and problem-solving abilities
- Ability to work flexible schedules during business operating hours
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Employee stock purchase opportunities
- Incentive and recognition programs
- Paid training
- Remote work flexibility
- Career development and advancement opportunities
- Employee wellness programs
Why This Remote Job Stands Out
This role offers a strong entry point into the healthcare industry while allowing employees to work remotely from anywhere in the United States. With only six months of customer service experience required, candidates can gain valuable experience supporting pharmacy operations, healthcare providers, and patients. The extensive paid training program, broad salary range, and opportunities for career advancement within a major healthcare organization make this an attractive work-from-home opportunity.
Apply Now
Apply directly through the employer’s career page while the position remains open.
Disclaimer
Job information is believed to be accurate at the time of posting but may change. Always verify details directly with the employer before applying.